Standard Service

All orders are shipped within the next 1-2 business days after you place your order. We do not ship items on weekends or holidays.  

Please ensure your shipping address is correct before submitting your order. If your package cannot be delivered because of a wrong address, or because you refuse the package, the carrier will return the package to E:CLE.

If packages are returned for this reason we will notify you and refund your order. However we will not refund your shipping fee, so we will correspondingly refund your order minus the shipping fee, and will we subtract an additional $10 penalty, to cover the costs of shipping the items back to our store. You may repurchase your items after correcting the address error.

Orders are shipped to the address provided, E:CLE is not responsible for delays caused by the Canada Post, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at


Canadian Orders


Expedited (2~7 days)

Xpress (1~2 days)

Xpress (Overnight)

Under $150




Over $150




*All estimated days are business days (mon-fri)

We are pleased to offer expedited shipping to anywhere in Canada via Canada Post, for a flat fee of $10. Shipping fees are waived for orders over $150 (before tax). Shipments to Canadian customers usually arrive within 2-5 business days following the shipped date, although shipping times may vary for customers in remote locations.


Store Pickup

If you are in the Vancouver area you may pick up orders directly from our location in downtown Vancouver. When you are checking out, there is a button to store pick up…click it! Leave a note with potential pick-up time, please pick-up within 7 days of order.


US Orders


Expedited (2~7 days)

Xpress (2-3 days) 

Under $250



Over $250




We are pleased to offer expedited shipping to anywhere in the US via Canada Post, for a Shipping fees for US orders will be added at the time of payment. Expedited shipping fees are waived for orders of $250 or more (before taxes) for deliveries to US addresses.

However, additional shipping fees will apply if you choose expedited shipping.

**Alaska and Hawaii – $15 fee will be added to regular US shipment flat fee for distance.


All other International

  • Flat fee $50 (7~21 days)

Shipping fees do not include international duties and customs charges, though sales tax will be exempt. All international orders (excluding US) will not have a tracking number.  It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages. Note, in rare occasions custom agents may delay delivery of some packages.

***When a package crosses a border, we have no control over any processing fees, duties or taxes charged by your government and are not responsible for any of these costs and any delays of delivery. 





The height, bust, waist and hips measurements of the model wearing each piece, as well as the size the model is wearing, are given in the product details.

We encourage you to compare these numbers to your own measurements. To help you determine size equivalents for several countries, sizing charts for clothing and shoes are given below.

If you have questions about our measurement guidelines or need more information, please email us at